Can I make changes to my order before it ships?

Unfortunately, we cannot make changes or cancel an order after its been submitted.


Why isn’t my payment going through?

Please double check to ensure you’re using the correct billing zip code associated with the credit card being used.


Will I be charged straight away when I place an order?

Yes, your card will be charged right away. We don’t store payment information for security purposes.


How long will it take for my order to arrive?

Currently, orders can take 1-3 business days to process before shipping. From there, shipping times are dependent upon location.


How do I track my order?

Once your order ships, you’ll receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotional folders so be sure to take a look in there if it feels like you’ve been waiting a little too long.

*Please note – sometimes tracking can take a day or two to be updated by the carrier. If it looks like it’s not moving, chances are it’s on the way!


Do you ship Internationally?

Unfortunately we do not ship overseas at this time.


My order never arrived, what do I do?

Oh no! We’re sorry to hear that. Our shipping carriers work independently from London Road Boutique, but here are a few solutions we can offer:

If your package has been marked delivered and its only been a day or two, sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for it in the next few hours.

If the tracking hasn’t been updated in an unusually long time or if it was never updated since the label was created, chances are it was lost in transit. Please send an email to info@londonroadboutique.com so that we can help you look into this.

If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.  



What is Afterpay?

Afterpay is a service that allows you to make purchases now and pay for items in four payments made every two weeks without any interest.


How do I use Afterpay?

Simply shop londonroadboutique.com and check out as usual. At checkout, choose Afterpay as your payment method. If it’s your first time using Afterpay, you’ll need to sign up and provide your payment details.

Used Afterpay before? Just log into your Afterpay account and complete your order.

Please note that all items in your cart must be eligible for payment with Afterpay. A minimum purchase amount may apply.


How does the payment schedule work?

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account. You can log in to your Afterpay account to view your payment schedule and make a payment before your due date if you choose to do so.


When will my items be delivered if I use Afterpay?

Afterpay orders are delivered within our shipping time frame after you complete your order online.


Is there a limit to how much I can spend on a single transaction?

Your total amount due must be between $35 and $1000 to use Afterpay on londonroadboutique.com


What items are not available on purchase using Afterpay?

Afterpay is not available on purchases of e-gift cards.